Organisational Structure Of The Ikea Company Commerce Essay

Organisational Structure Of The Ikea Comp both Commerce EssayIngvar Kamprad, the founder of IKEA, as a child, started a profitable business selling matches to neighbours on his bicycle. In 1943, at just 17 using specie he received as a gift from his father for doing well in school he formed IKEA which is an acronym lick up of his initials and the first letters of Elmtaryd and Agunnaryd, the farm and village in Sweden w here(predicate) he grew up. In 1947, furniture was introduced for the first clip in IKEAs merc authoriseise line in the form of armchairs. Local craftsmen made the furniture using wood from a nearby forest. IKEAs furniture became real popular and the line was extend to include more harvests. Its interesting at this point in the companies history beca usage Kamprad was based in a very poor ara of Sweden, and because of this, the people were natur in ally frugal and highly re creditful, in new(prenominal) rowing they had to maximise and be inventive with the l imited alternatives available to themThe author believes that this is the setting and cornerst matchless for all of IKEAs accompanying victory.IKEAs vision was To create a better everyday life for the many people. According to Ingvar Kamprad, the founder of Ikea To excogitate a desk which may exist $1,000 is easy for a furniture out-of-dooriseer, except to design a useable and good desk which shall bell $50 arouse only be done by the very silk hat. dear(predicate) solutions to all kinds of capers argon often signs of mediocrity. (Chandler, 1993 12)Ikeas success is based on the relatively simple idea of safe charge the monetary value in the midst of manu pointurers and customers down. Costs atomic number 18 kept under control starting at the design aim of the harbor-added chain.Following on from this the culture of the company emphasizes ability and low cost, which arousenot be achieved at the get down of attribute or service. Bureaucracy is fought at all level s in the organization. Kamprad believes that simplicity and common sense should dispose planning and strategic direction (Bartlett et Al, 1993 78).Bartlett C.A. Ghoshal S. (1993) Transnational Management. Irwin Publishers Boston MassachusettsSymbolic policies, such as only flying economy class and staying at economical hotels, employing young executives and sponsoring university programs substantiate made cost part of incorporate culture and have just inspired the influx of entrepreneurship into the organization. Despite his vast wealthiness it is reported he used to only drive an eleven-year-old modest Volvo.By 1951, furniture sales dominated his sales inventory and he immovable to specialize exclusively in low wrongd furniture. The author recognises here that he is playing to his market strengths and again this is a further cornerstone of his subsequent success. In the analogous year, the first IKEA furniture catalogue was published. IKEA opened its first furniture showr oom in 1953, which allowed customers to check the quality and use the items they were buying. The author recognises that any company that is prepared to allow customers to use its harvest-tides before buying them exit kindredly ensure that the quality of the product is if anything substantially above its utility specification. People excessively like to handle and view a potential product before purchase, which is part of the reason, that ecommerce bequeath always plunk for on limited success.Today IKEA is actually a privately held company owned by Stichting INGKA Foundation, a non-profit registered in Leiden in the Netherlands that is controlled by the Kamprads three sons. The Dutch foundation is worth US$36 one million million in 2006. IKEA Group with its headquarters in Denmark, is a multinational operator of a chain of stores for plaza furnishing and furniture. It is the worlds givingst furniture retailer with a reputation for low cost, style and design. IKEAs annual h ome furnishing sales are 20 billion euros with more than 260 IKEA Group stores in 25 countries (Ohlsson, 2010).IKEA has about 40 scattering centres worldwide in 16 antithetical countries, and implemented the change Astro storehouse warehouse management organization in 2005 (2005) in 15 of their Distribution Centres (DC) and Customer Distribution Centres (CDC). IKEA has approximately 1,220 suppliers from 55 distinct countries split more or less evenly between Europe and Asia, the top five of which are China 20%, Poland 18%, Italy 8%, Germany 6% and Sweden 5%. The company holds 3.5m stock keep units, with 10000 different product types amongst them, 10% of which are new every year. It is also a major global employer with 125000 employees in 40 different countries.Human resourcesThe companys ethos was quite Christian in its values-their philosophy was to treat others as one would like to be treated oneself and their belief is akin to that shown by Japanese companies to their work ers today that is to increase commitment and hence productiveness from staff, one has to provide them with the belief of belonging to the company. For instance, all design teams enjoy complete autonomy in their work, but are expected to design new appealing products regularly. Ikeas employment philosophy is widely welcomed in the USA where historically moral amongst staff and working conditions and benefits are poor in the retail sector. This accounted for the fact that the sector had one of the highest turnover rates of all industries. Consequently, it also suffers from high human resource (HR) cost, as companies have to recruit and train replacements at frequent intervals.Definition Management teaching Systems (MIS) is the term presumption to the discipline focused on the integration of computer systems with the aims and aims on an organisation.Information systems goat be by and large divided into operational level for transaction processing, knowledge level for knowledge and office management, management level for decision and intelligent support and strategic level for executive support. The schooling systems support an information value chain for both business process- contribute chain, enterprise, customer and knowledge management and management activities-planning, co-ordinating, controlling and modelling. Ultimately all the systems process data and provide feed hold up and for executive support for decision making planning, monitoring and implementation of outline and the general workforce.Definition of an organisation -a stable formal structure that takes resources from the environment and processes them to produce outputs.An organisation can be said to be a formal structure with a standard operating procedure, administration and culture. Environmental factors affect their outputs -these maybe resources, government, competitors, financial, institutional culture, technology. Impact of information systems is seen in terms of a microeconomic mode l, transaction cost model, agency theory and behavioral theory.sociotechnical systems, redefining boundaries, recognising work flows, flattening, electronic market.DiagramOrganisation Information technology mediating factors -environment culture structure standard procedures politics management decisions chanceInformation systemsInformation systems carry on to the way in which Ikea is organized, its management and its technical layout. Information systems do not just consist of information technology (IT) and information transfer systems-the technical requirements should act as an adjunct to the business strategies of the enterprise earlier than being a hostage to its fortune. Often business strategy requires the act of complex processes of control and automation and the ability to quickly analyze and react to relevant data, not in an uncontrolled firefighting or responsive manner but with anticipation and forward planning based on likely strike and external changes in the busi ness environment.Diagram showing interdependence between Business strategy, packet, hardware, data management, telecommunicationsOrganisational frameworkThe problem is that in complex business organizations SBUs tend to design their information management need according to their best interests preferably than to the interest of the enterprise as a whole. This is termed the silo affect. To survive in an every more war-ridden environment, management must(prenominal)(prenominal) be strong enough to ensure that their strategy is implemented in the execution of cross-functional business processes and that information can be managed and shared across spatial, functional, geographic and segmental boundaries. Stakeholders interests e.g.are often treat at the expense of damaging other parts of the allow for chain, and the chain weakens. This maybe for several reasons, peculiarly because corporations are often intimidated by the thought of sharing agonistical information with their suppliers. Their information guarantor facilities often prohibits suppliers from gaining advantage by withholding from them key information e.g. manufacturing processes can benefit from efficient turnout through accessing a real-time demand system. Companies therefore face a dilemma-do they share information to the completion that it allows their potential competitors access to their market information or do they with-hold information and depart less competitive. In the end and on balance, a closeted attitude takes self-defeating and exposes them to the risk of a more aggressive competitor. Ikea does not actually manufacture products, however it plays a very large design and innovative role in their issue. By outsourcing manufacturing they can retain a competitive advantage -if one company fails to provide product as specified they will find another company that can and they do not suffer from set-up costs and ultimately ROI costs.One can immediately see the main problems rela ting to information management for IKEA. no(prenominal) more so than with a company whose strategy demands run from a worldwide network and auction pitch to a worldwide customer base. One can easily understand that where there is a disparate group of suppliers, co-ordination between various supplier and DC is critical. A range of kitchen products e.g.may be produced by different manufacturers who have different supply times, manufacturing ability, geographical location, address times etc. On one hand one does not want idle inventory stock as this costs money, on the other one wants to ensure a constant supply which can meet fluctuations in demand-otherwise customers will become frustrated and will purchase elsewhere. In addition customer demand may vary between geographical location e.g. a country maybe has mainly city based stores where there would of course be higher demand e.g. for space saving furniture which may be manufacturered in a country round the other side of the wo rld. Ikea faces commodious logistical problems, particularly as their ethos is to supply intermediate range quality product at low price. render planning is key to this strategy. One needs in this situation to forecast across the whole company and to organise its distribution centres into groups and hold one lot of a float of stock for a number of DCs. The capacity and geographical location of the CDCs become crucial to the companies strategic planning. Clearly a high capacity geographically distant CDC or a low capacity near CDC have redundancy issues because of the volume of product they hold and there trespass on delivery time.TechnologyAt operation level, Astro WMS (Group, 2010) is a modular WMS that IKEA adopted in 2010 and increases and improves efficiency in their distribution centre. Astro simplifies and streamlines the work process to provide total control of warehouse management with effective tractability, accuracy, and on-line planning. In rate to optimise capacity , handling equipment and storage spaces must be fully utilized. Astro is an automated warehouse management system that allows for ordering fulfilment automatically so reducing manual cost with automated re-ordering purchase orders being sent to suppliers when stock levels are low. Fully automatic double-aisle cranes from LTW Doppelmayr operate without any manual input as if robots have taken over the world leaving man redundant. In IKEA DC in New Jersey USA is running Astro WMS at full capacity with clxxv warehouse employees. Ed Morris, Operations Manager at the site comments, We have seen that we are already back to picking 4,500 customer order lines per day and able to ship 34 trailers to the stores by the end of workweek one. I am confident that we will be exceeding our previous daily expectations in the very near future. Through the partnership we have built with the Consafe team, I am sure that both sides will take things away from this project and use them in the future. I r eally believe that this cutover was a success for both IKEA and Consafe. There will be space for 70.000 pallets in the 2 conventional modules and 100.000 pallets in the high-rack system. The warehouse capacity will be 270.000 pallets and therefore the largest IKEA Distribution Centre in the world.Taking a product to market involves many steps and information management is crucial to the products success. Ikea often designs and develops products from their inception to market. In order to do this they work from CAD drawings and have prototype machines model real products from their design drawings. But product manufacturing is more involved than just prototype production and testing. One must consider material source and process cost with the manufacturer as well as packaging development. IKEA is famous for its flat packs that were designed not just to fit into the customers car easily, but are mainly designed to maximize use of space during transport and storage so reducing costs s torage and handling costs to a minimum. (Economist, 1994 101). IKEA realized early on that space is often redundant during storage or transportation, yet costs money regardless of whether it is utilized or not. Hence the idea of a flat pack where storage and transport demand can be anticipated easily and utilized efficiently. In addition products have to market enquiryed and tested and there has to be careful consideration in rollout, forecasting and financials. Neglecting one of these areas can cause immense damage to the company as a whole e.g. if a product reaches the shelf which is faulty may damage the brand of the company e.g. if the manufacturing process is too costly to set up it can place borrowing costs and liquidity capital under significant strain. The product must also be indexed, catalogued, labeled and displayed correctly. All of these represent part of the supply process, all of them require huge information analysis and appropriate information transfer.Order planni ng is therefore crucial to their operation and differences between expected demand and supply will affect their bottom line. In 2005 realising that these issues were becoming critical, the company decided to use an SAP based demand-planning dig solution with Manugistics and their goal was to reduce inventory levels in distribution centres by at least 10%. In its deployment the software must be able to set critical resources such as people, equipment, storage, suppliers, finances, and be able to forecast with reasonable accuracy supply and demand fluctuations.Diagram-Forecast, stock, orders, material resource planning, requisition, quality, invoice, payment, structure of DC, CDC manufacturers. Production manager and finance officer.Management issuesIn modern corporate culture constant improvement has become a leading concept, and the technology has to keep up. Therefore the system needs to be flexible and adaptive, i.e. they need to be able to adapt changes in the flow. The limits of this flexibility are set at an early stage, by the choice of system and provider/supplier.As the company has such a vast range of stock there is also a tendency to be production-oriented, kinda than customer focused which has made its supply chain more push than pull which naturally creates a supply-demand imbalance.The Supply Chain Council is an independent group of international supply chain industry executives and experts who developed the Supply Chain Operations Reference (SCOR) Model over a ten-year bound using in-depth industry research and analysis. The models however are often based on forecasts and on theories, which are exact in them selves, but whose results maybe incorrect. The reason is that they require great quantities of data that are hard to gather and have to be estimated and calculations often have to be carried out for entire batches. One such example is the Wilson legislation.The Wilson FormulaThe Wilson normal is a traditional method for determining prod uction quantity where the total consumption during a period of time is known. The formula assumes that the only costs entailed are a warehousing cost per stock keeping unit and a one-time cost every time an order is placed, known as administrative re-ordering costs. The formula tries to find an optimal balance between the two costs to minimize the total cost, which is known as the economic order quantity (EOQ).In order for the Wilson formula to work, a number of conditions have to be metDemand is constant and continuousThe lead time for receiving ordered goods is constantAdministrative re-ordering costs and warehousing costs are constantThe order quantity does not need to be expressed as an integerThe entire order quantity is delivered to the warehouse on the same occasionNo shortages allowedThe price/cost is independent of time requirements and ordered quantityGoods handling is ignored which is often a healthy cost e.g. the value of the article is often not proportional to the han dling cost of the good. The administrative re-ordering cost is hard to determine. Price and demand also varies over time making judgement obsolete.Management by ObjectivesIkea uses Opportunity Analyzer, which makes use of the Supply Chain Operations Reference (SCOR) Model. Best practices and key performance indicators are embedded in Opportunity Analyzer Management. Opportunity Analyzer recognizes important key performance indicators (KPIs) e.g. delivery performance. While MIS systems are extremely useful in generating statistical reports and data analysis they can also be of use as a Management by Objectives (MBO) tool. MBO is a management process by which managers and subordinates agree upon a series of objectives for the subordinate to attempt to achieve within a set time frame. Objectives are set using the SMART ratio that is, objectives should be Specific, Measurable, Agreed, Realistic and Time-Specific. The success of any MBO objective depends upon the continuous tracking of p rogress. In tracking this performance it can be extremely useful to make use of an MIS system. Since all SMART objectives are by definition measurable they can be track through the generation of management reports to be analysed by decision-makers.http//www.supply-chain.org/resources/scormark/tutorialSCOR considers management processes and planning. Ikea has such a large range of products that one has to be able to benchmark supply duress against products in order to best assess the most profitable items. SCOR takes product and cross references them individually against customer sub-type then groups similar supply chain characteristics. It then applies performance matrices-those of agility, responsiveness, cost, assets and reliability and scores each group of supply durance then creating a ranking of supply chains. The advantages are obvious in that the more efficient supply chains can be more heavily relied upon, to create profit, the weaker ones losing out from future reliance. However, the disadvantage is that supply chains may cut across market segments and unifying groups by supply chain efficiency rather than by market segment may destroy market uniformity.The executive team can subscribe a relevant KPI for the particular target area. Today, companies connect into networks or chains, increasing the flow rate end-to-end the supply chain to satisfy an ever more demanding customer. Increased power is given over to the seller to keep stock at the desired level.http//www.jda.com/company/display-collateral.html?did=636dcid=1The demand supply chain software must also be able to provide key metrics in areas where demand exceeds supply and available capacity. This will improve order fill rates and network utilization and will guiltless working capital tied to ineffective inventory. However, understanding the supply demand chain in its practicable execution is not all that is required. The product, must also align with its financial evaluation in an co-ord inated business plan. It must be able to identify any performance concerns and gaps at the lowest applicative level across the strategic/business plans. The software must become a forecasting tool and be able to perform a what if scenario for management to make best estimate prediction on future capacity demands. It must be able to relate assumptions, risks and opportunities to specific hierarchy levels in the dunk plan. These are decision support systems. Like all good army strategy there must be a backup plan when all goes wrong with practical and well-worked alternatives e.g. its no good having a back up generator if its not properly serviced regularly. The information tool must also be able to track changes over time and carry out real-time review analysis of supply and highlight areas where inventory positions violate pre-defined tolerances. It must also be able to highlight critical resource constraints related to material, labor and other capacity variables. Clearly there i s a position that optimizes resources, distribution, transportation, stock inventory, production and materials.http//www.allbusiness.com/company-activities-management/operations-supply/10574219-1.htmlRecommendationsIKEA is undoubtedly a highly successful global firm. Like all firms they must ensure competitive advantage. In information transfer terms they have problems relating to the fact that their suppliers are multiple and demand can vary. It may be better for them to consider horizontal back integration and begin to act as suppliers to ensure consistant information flow-from factory to customer.They will undoubtedly sometime soon saturate their market and further market expansion may not be possible. They must look toward expansion elsewhere either by parallel related market considerations e.g. home or commercial furnishing design or by backward horizontal integration. Both would be ideal targets for integrated information design providing the company with synergistic informat ion value and ultimately increasing their information value chain.